FAQ

Frequently-Asked Questions

Get Quick Answers About Our Products

Hyman Inc. strives to provide excellent customer service. Below are PDF links to our product Use and Care Guides:

Window Covering Use and Care Guide
MDF Shelving Use and Care Guide

A list of more FAQ are listed below.  Please contact us if you do not find an answer below to your question.

Window Coverings

Shelving

  • My floating shelf is slanting down. Did I do something wrong installing it?

    Floating shelves are supported with a hidden bracket that should be mounted on the wall with the arrow pointing up.  It is also important to install one end of the shelf into a wall stud and use all the set and support screws to secure the bracket and the shelf to the wall.  If you do all of the above then your shelf should not be slanting down.

    Click here to watch a short 1-minute video on how to install a floating shelf.

     

  • How do I charge the music shelf?

    Both the music and lighted shelf charge using a USB cord. No wall plug is required to charge the shelves. A USB cord and complete instructions are included in each shelf kit.

  • How do I sync my music shelf to my mobile phone?

    Complete directions on how to sync the music shelf to your portable device are included in the shelf kit. They can also be found on the www.mystudiosync.com/instructions website page. Please go to the top of the website and click on “Instructions”.

  • My music shelf won’t power on. What could be the problem?

    When you first open the music shelf package, you must charge the shelf for 30 minutes before Bluetooth will connect. If the music shelf will not power on, the built-in battery most likely needs recharging. When the battery is dead, you will hear a warning chime sound, and the status light will flash red. To better judge when to charge the battery, it is recommended that the power be turned off after you finish playing your music and disconnect from Bluetooth.

Garden

  • How do I install the Natural Reed Fence?

    The Natural Reed fence needs to be secured to a fence post or over an existing fence.  It will not stand up by itself.  We suggest using cable ties (sold separately) from your local hardware store.

Door Locks

  • How do I program my new Honeywell Electronic Lock?

    Please call our customer service dept. at (877) 354-5457 and ask for “The Lock Expert” to assist you in programming your new Honeywell Electronic Lock.  Office hours are open Mon.-Fri., 7:00 a.m.- 5:00 p.m. PST.

Safes

  • Does Honeywellsafes.com have a FAQ page also?

    Yes it does.  Please go to the Honeywell Safes website’s FAQ page for a complete list of answers to common questions about safes.

  • What does the UL 1-hour fire rating mean?
    The UL 1-hour fire rating means that the inside of your safe will maintain an interior temperature of 350° or less for up 1 hour while outside temperature can reach 1700°. At this temperature, documents and valuables will remain protected. A safe with a 2-hour fire rating will maintain an interior temperature for up two hours.
    What does the UL Listing mean?
    When deemed necessary, certain LH Licensed Products, Inc. products are submitted for independent testing to establish performance standards for that product. Underwriters Laboratories (UL) is one of the independent testing facilities used to evaluate and test our products.

  • How do I get a warranty replacement for my safe?
    If your safe is still covered under the LH Licensed Products, Inc. warranty, then repair or replacement will be made at our discretion. You should contact LH Licensed Products, Inc. customer service and they will instruct you on the proper procedures to follow.

     

  • How long is my safe fireproof?

    This depends on the type and model number of the safe you are inquiring about. Your operating manual will provide you with this information and you can also contact LH Licensed Products, Inc. customer service. Please be prepared to give the representative the model number of your safe.

  • What kind of warranty does my safe have?
    Your new safe includes a 1, 3 or 7-year warranty from date of purchase. Specifics are listed on the back page of the operating manual and can be found on web page for the Model #.

     

  • I opened my new safe and there were no keys. Who can I call?
    Contact LH Licensed Products, Inc. customer service at 877-354-5457. You will need to provide serial number and/or key number for the safe and for security information, additional information may be requested.

     

  • My safe came locked. How do I open it?

    Depending on the type safe, it can be opened as follows:

    1. Digital safes with an override key can be opened using the key. See operating manual for location of key lock.
    2. Combination safes need to have the proper combination entered and then opened using the companion key or latch/handle.
  • Where will I find the key number?
    The key number is normally located on both the key and front side of the lock.

     

  • I forgot my safe combination. What do I do?

    1. If you have access to the operating manual that came with the safe, the combination will be listed inside.
    2. If you cannot find the combination then you can open the following link to find complete instructions for retrieving your combination.

    Support/Lost Keys

  • How can I get keys for my safe?

    If you need new keys to your Honeywell safe we need to know the date it was purchased in order to be able to help you.  Next, we require you to fill out a proof of ownership form (or provide proof of the purchase receipt) and a method of payment.  If you are filling out the proof of ownership form, please know it must be notarized and we also require your Driver’s License information.   The collection of this information is solely for your own safety to prevent others who may not own the safe from trying to unlock it.

    Next, we require you to fill out a proof of ownership form (or provide proof of the purchase receipt) and a method of payment.  If you are filling out the proof of ownership form, please know it must be notarized requires your Driver’s License information.   The collection of this information is solely for your own safety to prevent others who may not own the safe from trying to unlock it.